Welcome to ZongGlass.com, the official online store for Zong® — the original Z-shaped glass waterpipe and handcrafted smoking accessories. These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By visiting our site or purchasing from us, you agree to these Terms in full. Please read them carefully before placing any order.
If you do not agree to these Terms, you must not use this website or purchase any products from us.
1. Company Information
ZongGlass.com (“ZongGlass,” “we,” “our,” or “us”) is the official online store representing the Zong® brand. Our products are designed, packaged, and shipped with care from the United States.
Contact Information: 📧 Email: [email protected] 🌐 Website: https://zongglass.com We currently operate as an email-only support channel and do not provide phone or in-person support.
2. Eligibility and Legal Use
At least 21 years of age, or of legal smoking age in your jurisdiction.
Using the products for lawful, tobacco-related, or aromatherapy purposes only.
Providing accurate, current, and complete information when placing an order.
ZongGlass reserves the right to refuse service, cancel orders, or restrict access if we believe you are violating any applicable laws or misusing our products.
3. Product Information and Usage
All products listed on ZongGlass.com are intended for tobacco use and legal smoking purposes only. None of our items are designed or marketed for illegal substances. Misuse of any product voids all warranties and protections offered by ZongGlass.
Each Zong® piece is hand-blown, and due to its artisan nature, slight variations in color, shape, or design are normal and not considered defects. We take every measure to display products as accurately as possible through our photography and descriptions, but actual pieces may differ slightly.
4. Pricing and Payment
All prices are displayed in U.S. Dollars (USD) and are subject to change without notice.
We reserve the right to adjust pricing, correct errors, or update availability at any time.
Accepted payment methods include major credit cards and other options available at checkout.
Your payment information is processed securely through our third-party payment gateway — we never store your full card details.
5. Order Processing and Shipping
Orders are processed within 5–7 business days, often sooner depending on inventory and order volume.
Once your order is shipped, you’ll receive a tracking number via email.
We take great care in packaging each order securely to ensure safe arrival. All shipments are private, trackable, and discreetly labeled to protect your privacy.
6. Returns, Refunds, and Exchanges
If you wish to return a product, you must submit a return request through our website within 7 days of delivery.
To qualify for a return:
The item must be unused, unwashed, and in its original packaging.
Return shipping costs are borne by the customer unless the item is defective or incorrectly shipped.
Refunds are processed only after inspection and approval of the returned item.
All trademarks, logos, images, product designs, and written content on ZongGlass.com are the exclusive property of ZongGlass® or its licensors. You may not copy, reproduce, distribute, or modify any content without prior written permission. Use of the Zong® name, logo, or imagery for unauthorized resale, reproduction, or distribution is strictly prohibited and may result in legal action.
8. Limitation of Liability
ZongGlass® is not liable for any damages, injuries, or losses arising from:
Improper use or modification of our products.
Delays in shipping or product availability.
Website downtime or technical errors.
In no event shall our total liability exceed the purchase price of the item(s) in question.
9. Indemnification
By using this site, you agree to indemnify, defend, and hold harmless ZongGlass®, its employees, partners, and affiliates from any claims, damages, or losses resulting from your use of the website or violation of these Terms.
10. Third-Party Links
Our website may contain links to third-party websites or services (e.g., payment processors, logistics partners). ZongGlass is not responsible for the privacy practices or content of these external sites. Use them at your own discretion.
11. User Accounts
If you create an account on ZongGlass.com, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. We reserve the right to terminate accounts that violate our Terms or misuse the site.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Arizona, USA, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts located in Maricopa County, Arizona.
13. Termination
We may suspend or terminate your access to our website at any time, without prior notice, for conduct we determine to be inappropriate, unlawful, or in violation of these Terms.
14. Modifications to These Terms
ZongGlass reserves the right to update or revise these Terms at any time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our website following any changes constitutes your acceptance of those updates.
15. Contact Us
If you have any questions or concerns about these Terms, please contact us at: 📧 [email protected] All correspondence will be handled via email only.
By using ZongGlass.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
